Report a concern or complaint

Project Enable Africa is committed to the safety and dignity of everyone we work with. If you have witnessed or experienced any concern, you can report it confidentially using any of the channels below.

Who can report

Anyone can make a report

This process is open to beneficiaries, community members, staff, volunteers, contractors, and any member of the public. You do not need to be directly affected to raise a concern on behalf of someone else.

Public-Facing

Who to report

Safeguarding concerns

Abuse, exploitation, harassment, or harm involving staff, volunteers or beneficiaries

Core

Programme complaints

Concerns about how activities were delivered or how you were treated as a beneficiary

General

Financial misconduct

Suspected fraud, misuse of funds, or corruption involving organisational resources

core

How to report

Phone / Whatsapp

Dedicated safeguarding line

Online form

Anonymous Submission available

Post / in person

Safeguarding Lead, Surulere, Lagos

Reports can be made anonymously. You will not be asked to provide your name or contact details if you do not wish to.

Submit a report

All fields marked with * are required. Your identity will remain confidential. You may submit anonymously by leaving the contact fields blank.

Concern details

Your contact details (optional)

Providing contact information allows us to follow up with you. Leave blank to remain anonymous.

By submitting, you confirm that the information provided is truthful and given in good faith.

What happens next

1

Acknowledgement

Your report is acknowledged within 5 working days (if contact details provided)

2

Initial review

The Safeguarding Lead assesses the concern and determines the appropriate response

3

Investigation

A confidential investigation is conducted. External authorities are notified where required by law

4

Outcome & support

You are informed of the outcome where possible, and referred to appropriate support services

Who to report

No retaliation — ever

Project Enable Africa has a strict zero-tolerance policy on retaliation against anyone who raises a concern in good faith. Any act of retaliation is itself a disciplinary offence.

Confidentiality

Your identity will be protected to the greatest extent possible throughout the process. Information is only shared on a need-to-know basis.